Privacy Policy
Your privacy matters to us. This policy explains what personal information we collect, how we use it, and the choices you have — in plain language, before and after you book.
This Privacy Policy applies to the Bali Canyoning Trip website and to bookings made with us. It explains what we collect, why we collect it, and how we keep your information safe — and it applies from the moment you visit the site.
Introduction
Bali Canyoning Trip (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a booking with us.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
Information we collect
We collect personal information necessary to provide our services in a safe and professional manner.
Information you provide
When you submit a booking form or contact us, we may collect:
- Full name
- Phone number / WhatsApp number
- Nationality
- Trip selection and preferred date
- Number of participants
- Age of participants (including minors, if applicable)
- Special requests or relevant medical / physical information voluntarily provided
Collected automatically
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Pages visited
- Basic usage data through cookies or analytics tools
Age information is collected strictly for operational planning and safety assessment purposes.
How we use your information
Your information is used to:
- Process and manage bookings
- Send booking confirmations and trip details
- Provide customer support
- Improve website functionality and user experience
- Maintain safety and operational standards
- Comply with legal and regulatory obligations
Booking & payment processing
All payments are processed through secure and encrypted payment gateways or approved bank transfer methods.
Bali Canyoning Trip does not store credit card numbers or banking details on our website. Payment information is handled directly by trusted third-party payment providers.
Third-party services
We may work with trusted third-party service providers to operate our website and services, including:
- Payment processors
- Website hosting providers
- Analytics services
- Email communication tools
- Security & spam protection (Cloudflare Turnstile)
These providers only receive the information necessary to perform their services and are required to maintain appropriate security standards.
Cloudflare may process certain technical information such as IP address, browser characteristics, and interaction data in order to provide this security service.
Data protection & security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
Our website uses secure encryption (SSL) to protect data transmission. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy. Booking-related information may be stored for:
- Operational management
- Accounting and financial record-keeping
- Legal and regulatory compliance
When your personal data is no longer required, it will be securely deleted or anonymized.
You may request deletion of your personal information, subject to any legal obligations requiring retention.
Your rights
Depending on your location, you may have the right to:
To exercise any of these rights, please contact us using the details below.
Children's privacy
Our website and services are not directed toward children as independent users. However, we may collect limited information relating to participants under the age of 18 when provided by a parent or legal guardian during the booking process.
This information, including age details, is collected solely for safety management, operational planning, and booking administration. We do not knowingly collect personal data directly from children without parental or guardian consent.
If you believe that information relating to a minor has been submitted without proper authorization, please contact us and we will take appropriate action.
Changes to this privacy policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
We encourage you to review this page periodically to stay informed.
Contact information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Effective 24 February 2026 · Bali Canyoning Trip
We're happy to help
If anything in this policy isn't clear — or you'd like to access, correct or delete your information — message us and we'll take care of it.