Terms & Conditions
Please read these Terms & Conditions carefully before making a booking. By confirming a booking with Bali Canyoning Trip, you acknowledge that you have read, understood, and agreed to the terms below.
These Terms & Conditions apply to all canyoning activities operated by Bali Canyoning Trip in Bali, Indonesia. They form the agreement between you and us from the moment your booking is confirmed.
General terms
Bali Canyoning Trip operates professionally guided canyoning activities in Bali. By booking with us, participants agree to:
- Follow all safety briefings and guide instructions
- Respect local nature and environment
- Act responsibly toward guides and other participants
We reserve the right to update these Terms & Conditions when necessary. The version in effect at the time of booking applies.
Booking & payment
Booking confirmation
All bookings are handled manually through our booking form. A booking is confirmed only after:
- Availability is approved by our team
- A deposit payment has been received
Deposit
The deposit confirms your reservation and blocks guide availability for your group. It becomes non-refundable within 48 hours of the scheduled trip. The remaining balance is paid on arrival before the activity begins.
Failure to complete the deposit payment within the agreed timeframe may result in automatic cancellation of the booking.
Cancellation & rescheduling
We understand that travel plans can change. Our cancellation policy is designed to be fair while protecting operational commitments.
Guest-initiated cancellation
Your deposit is refunded in full.
Cancellations this close affect guide scheduling, equipment preparation, transportation and reserved time slots.
Rescheduling
Rescheduling requests must be made at least 48 hours before the scheduled trip and are subject to availability. We will always try to accommodate date changes when possible.
Provider-initiated cancellation
If Bali Canyoning Trip cancels a trip due to unsafe weather conditions, operational safety concerns, or unforeseen circumstances, guests will be offered:
- Rescheduling to another available date, or
- A full refund of the deposit
No additional compensation will be provided beyond the amount paid.
Activity interruption
- If a guest chooses to discontinue the activity after transportation has begun or after the trip has started, no refund will be provided.
- If the activity must be stopped due to safety concerns after it has commenced, this is considered a completed service.
- Transport costs incurred on the day of the activity are non-refundable.
Weather & safety decisions
Canyoning is a nature-based activity and depends on weather and water conditions. For safety reasons, Bali Canyoning Trip reserves the right to:
- Adjust the itinerary
- Change the canyon location
- Delay the start time
- Reschedule the activity
- Cancel the trip if conditions are unsafe
These decisions are based solely on participant safety. If we cancel due to unsafe conditions, guests may choose:
- A full refund of the deposit, or
- Rescheduling to another available date
Participant requirements
Participants must:
- Be in good physical and mental condition
- Be comfortable in natural outdoor environments
- Be able to swim (basic level recommended)
Minimum age varies by trip and is stated on each individual trip page. Children must be accompanied by a parent or legal guardian.
Participants are responsible for honestly assessing their own physical ability before booking.
Safety rules & participant responsibility
All participants must:
- Attend and follow the full safety briefing
- Wear all provided safety equipment correctly
- Follow guide instructions at all times
Participants must not join the activity under the influence of alcohol, drugs, or any substance that may impair judgment.
Bali Canyoning Trip reserves the right to refuse participation or stop the activity for safety reasons. In such cases, no refund will be provided if removal is due to unsafe behavior or failure to follow instructions.
Insurance & risk acknowledgement
Canyoning is an adventure activity that involves inherent risks, including but not limited to:
- Slippery surfaces
- Water currents
- Jumping and rappelling activities
- Natural terrain hazards
By participating, guests acknowledge and accept these inherent risks.
Insurance coverage is included where stated in the trip description — see coverage details. Guests are encouraged to have their own personal travel insurance.
Personal belongings
Participants are advised not to bring valuables to the canyon. Bali Canyoning Trip is not responsible for loss, theft, or damage to personal belongings during the activity.
Secure storage is available. For safety and peace of mind, we recommend not bringing unnecessary valuables.
Photo & media usage
Photos and videos may be taken during the activity for:
- Documentation
- Marketing and promotional purposes
- Social media content
If you do not wish to appear in media content, please inform our team before the activity begins. We respect guest privacy preferences.
Force majeure
Bali Canyoning Trip is not liable for failure to perform obligations due to circumstances beyond our control, including but not limited to:
- Natural disasters
- Extreme weather
- Government restrictions
- Road closures
- Political unrest
- Health emergencies
In such cases, we will work with guests to reschedule where possible.
Limitation of liability
To the fullest extent permitted by Indonesian law, Bali Canyoning Trip shall not be liable for:
- Indirect or consequential losses
- Personal decisions made against guide instructions
- Pre-existing medical conditions not disclosed prior to the activity
Our liability is limited to the value of the booking.
Nothing in these Terms excludes liability where such exclusion is not permitted by law.
Governing law
These Terms & Conditions are governed by the laws of Indonesia, as Bali Canyoning Trip operates within Indonesian territory.
Any legal matters relating to our activities will be handled under Indonesian jurisdiction.
Last updated February 2026 · Bali Canyoning Trip
Ask us before you book
If anything in these terms isn't clear, message us — we're happy to walk you through the booking, deposit and cancellation details before you commit.